Cambridge Business Group Business Consultant Call Center Consulting
International Management Consultants
International Management Consultants

(marketing@cbg-intl.com)
Collaboration
and Teamwork
Corporate Office
PO Box 1364
Salem NH 03079

Call 603.882.7077
International Office
Park House
Arthurs Quay
Limerick, Ireland

Call +353.872.638.225
 
Call Center Consulting

Services › Consulting Services › Call Center Effectiveness

Customer Management Consulting Maximizing productivity and providing customers with seamless responsiveness, accuracy and superior call center service are vital in today's competitive service driven business climate.

Developing the right balance requires a mix of skills assessment, job and workflow design, performance metrics, call forecasting and staff deployment. When customer contact centers achieve balance, their workforce is optimized and customers actually notice the difference.

Business Call Center Consulting QuestionCBG, Inc improves call center effectiveness by leading the effort to take the rich quantities of data present in the call center environment and transform it into useful management information. This data is, in turn, used to identify fundamental issues such as: variability in call agent performance, capacity imbalances, excessive queuing time, significant percentage of drop calls, low sales conversion rates, executive and department misalignment, outdated incentive and training needs.

In aligning expectations, enhancing individual and organizational capabilities and linking rewards to desired behaviors, CBG, Inc. has brought about dramatic improvements in call centers around the world from both inbound and outbound traffic.

CBG, Inc. can help your organization in overcoming common contact center challenges, resulting in cost and service level improvements.

"High Performers Consistently Strive for Improvement"

Performance Improvement | Organization Design | Business Process Reengineering | Business/Staff Modeling | Benchmarking/Best Practices | Strategic Planning
Customer Relationship Management | Call Center Effectiveness | Coaching Performance | Team Development | Organization Effectiveness Survey
System Integration | Project Management | Workflow Management | Industries | Strategic Alliances | Business Group Site Map


New Hampshire (NH) Website Design Development

Call Center Consulting, Business Call Center Consulting, Customer Management Consulting, Consulting Services, Performance Improvement, Organization Design,
Business Process Reengineering , Benchmarking/Best Practices,Strategic Planning, Customer Relationship Management, Call Center Effectiveness,
Organizational Development Services, Coaching Performance, Team Development,Organization Effectiveness Survey, Technology Services,
System Integration, Project Management, Workflow Management, Industries, Alliances