Cambridge Business Group Business Consultant Customer Relationship Consulting
International Management Consultants
International Management Consultants

(marketing@cbg-intl.com)
Collaboration
and Teamwork
Corporate Office
PO Box 1364
Salem NH 03079

Call 603.882.7077
International Office
Park House
Arthurs Quay
Limerick, Ireland

Call +353.872.638.225
 
Customer Relationship Consulting

Services › Consulting Services › Customer Relationship Management

Business Call Center ConsultingCustomer Relationship Management (CRM) is a key offering from CBG in both importance & expertise. Our customer relationship consulting strategies are focused on defining, designing and implementing strategies and approaches to help our clients achieve customer relationship goals.

It takes an entire enterprise to anticipate and respond to the evolving needs of high value consumers (customers) through leadership, strategy, organization, culture and metrics.

CBG, Inc. knows that most customers do not view a company as individual employees, but as a single complete entity, even though they often interact (via in person, phone or web) with individuals.

Therefore it is pertinent that all policies, from the various front office operations to the back office operations, be exact and consistent.

Vendor relationships also affect your customer relationships. CBG, Inc. knows this & will help your organization adjust and manage the policies that affect you bottom line.

CBG, Inc. will help your company Move Forward in Customer Relationship Management.

The key business issues today of the CRM service offering are:
  1. Identifying and selecting customers
  2. Acquiring customersBusiness Call Center Consulting
  3. Retaining customers
  4. Growing customer revenues
  5. Improving productivity
  6. Reducing cost

Customer Management Consulting

Performance Improvement | Organization Design | Business Process Reengineering | Business/Staff Modeling | Benchmarking/Best Practices | Strategic Planning
Customer Relationship Management | Call Center Effectiveness | Coaching Performance | Team Development | Organization Effectiveness Survey
System Integration | Project Management | Workflow Management | Industries | Strategic Alliances | Business Group Site Map


New Hampshire (NH) Website Design Development

Customer Relationship Consulting, Customer Management Consulting, Business Call Center Consulting, Performance Improvement, Organization Design,
Business Process Reengineering , Benchmarking/Best Practices, Strategic Planning, Customer Relationship Management, Call Center Effectiveness,
Organizational Development Services, Coaching Performance, Team Development, Organization Effectiveness Survey, Technology Services,
System Integration, Project Management, Workflow Management, Industries, Alliances